Contact information

This Contact Information page explains how to contact Begleys Gifts for product questions, orders, delivery, local collection, returns, refunds and general support.

Contact Begleys Gifts using the details below. We aim to respond within 1 to 2 business days.

Email: support@begleys.shop

Telephone: +44 28 8775 2599

Support hours: Monday to Saturday, 10:00–17:00

Sunday: Closed

1. Email Us

Email is the best way to contact us about an order, return, refund, delivery or product question. It allows us to keep a clear record of your enquiry and provide an accurate response.

Customer support email:
support@begleys.shop

2. Call Us

You can call us during our customer support hours for help with general enquiries or an existing order.

If we are unable to answer during a busy period in the shop, please email us with your name, order number where relevant and a short description of your enquiry.

3. Visit Begleys Gifts

You can visit our physical gift shop in Dungannon during the opening hours shown below.

Begleys Gifts
33 Irish Street
Dungannon
Northern Ireland
BT70 1DB
United Kingdom

Get Directions

4. Shop Opening Hours

Monday: 10:00–17:00

Tuesday: 10:00–17:00

Wednesday: 10:00–17:00

Thursday: 10:00–17:00

Friday: 10:00–17:00

Saturday: 10:00–17:00

Sunday: Closed

Opening hours may occasionally change on UK public holidays or for operational reasons.

5. Customer Support Hours

Customer support is normally available:

Monday to Saturday: 10:00–17:00

Sunday: Closed

Enquiries received outside these hours will be reviewed when customer support next becomes available.

6. Response Times

We aim to respond to customer enquiries within 1 to 2 business days.

Responses may occasionally take longer during public holidays, busy seasonal periods or where an enquiry requires additional investigation.

7. Contacting Us About an Order

To help us locate your order and respond efficiently, include:

  • Your order number.
  • The full name used on the order.
  • The email address used at checkout.
  • A brief description of your question or issue.
  • Clear photographs where your enquiry concerns a damaged, faulty or incorrectly supplied item.

Please do not send complete payment-card information, passwords or other unnecessary sensitive information by email.

8. Returns and Delivery Enquiries

Contact us before returning an item so we can provide the appropriate instructions and return method.

For a delivery or tracking enquiry, include your order number and the delivery postcode.

Additional information is available in our Returns, Refunds & Cancellation Policy and Shipping & Delivery Policy.

9. Privacy

When you contact Begleys Gifts, we use the information you provide to review and respond to your enquiry and, where applicable, manage your order, delivery, return or refund.

More information about how we handle personal information is available in our Privacy Policy.

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