Frequently Asked Questions

1. Where is Begleys Gifts located?

Our physical gift shop is located at:

Get Directions on Google Maps

2. What are your opening hours?

Opening hours may occasionally change on UK public holidays or for operational reasons.

3. Where do you deliver?

We currently deliver to valid residential and business addresses within the United Kingdom only.

International delivery is not available at this time.

4. How much does delivery cost?

UK standard delivery is free on every order. There is no minimum order value and no separate standard delivery charge is added at checkout.

5. How long does order processing take?

Orders are normally checked, prepared and packaged within 1 to 3 business days after payment has been successfully authorised or confirmed.

For our processing estimates, business days exclude Sundays and applicable UK public holidays.

6. How long does delivery take?

After dispatch, UK standard delivery normally takes 2 to 5 business days.

Processing and delivery together normally take an estimated total of 3 to 8 business days from the date the order is placed.

Delivery timeframes are estimates and do not guarantee arrival on a specific date. Delays may occasionally occur because of severe weather, carrier disruption, public holidays or busy seasonal periods.

7. Can I track my order?

Where tracking is available for your shipment, tracking information will be provided after dispatch.

Tracking may not update immediately after the parcel is dispatched. Please allow a reasonable period for the delivery service to scan it.

If tracking has not updated for several days, email support@begleys.shop and include your order number.

You can also visit our Track Your Order page.

8. Can I collect my order from the shop?

Yes. Free local collection may be selected during checkout where it is available.

Collection is available from our shop at 33 Irish Street, Dungannon, Monday to Saturday between 10:00 and 17:00.

Please bring your order confirmation or order number when collecting. We may ask for reasonable identification or proof that you are authorised to collect the order.

9. Can I change my order after placing it?

Email support@begleys.shop as soon as possible and include your order number and the change you would like to request.

We will try to make the requested change before dispatch, but we cannot guarantee that a change will be possible after processing has started.

10. Can I cancel my order?

To request cancellation before dispatch, contact us as soon as possible with your order number. We will try to stop the order before it leaves us, but this cannot be guaranteed after processing or dispatch has started.

For an eligible online purchase, you may also notify us that you wish to cancel within 14 days after the day you receive the goods.

After notifying us, the eligible goods must be returned without undue delay and no later than 14 days after the day you notified us.

11. How do I request a return?

Email support@begleys.shop with your order number, the item you wish to return and a brief explanation of the reason.

Please wait for our return instructions before posting the item or bringing it to the shop. This helps us provide the correct return method and avoid unnecessary delays.

Contacting us for return instructions does not remove or restrict any cancellation or consumer right that applies by law.

Full details are available in our Returns, Refunds & Cancellation Policy .

12. What condition should a returned product be in?

For a change-of-mind return, please take reasonable care of the product while it is in your possession.

Where applicable:

• The product should be unused.
• The product should be returned in its original condition.
• Original packaging should be included where reasonably possible.
• Proof of purchase or the relevant order number should be provided.

Certain goods may be excluded from change-of-mind cancellation where a specific legal exception applies, including personalised or made-to-order goods and certain sealed hygiene-sensitive products after the seal has been broken.

13. Who pays for return postage?

Begleys Gifts pays return postage for approved change-of-mind returns.

We also pay reasonable return costs where goods are faulty, damaged, misdescribed or incorrectly supplied.

We do not charge a restocking fee for eligible returns.

14. How long do refunds take?

Approved refunds are normally issued to the original payment method.

We aim to process eligible refunds within 5 to 10 business days after receiving and inspecting the returned item, without limiting any statutory refund timeframe that applies.

After we issue the refund, your bank, card issuer or payment provider may require additional time to display the funds in your account.

15. What should I do if an item is faulty, damaged or incorrect?

Email support@begleys.shop as soon as reasonably possible and provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product where relevant.
• Photographs of damaged packaging where relevant.

Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, price reduction or refund.

16. What payment methods do you accept?

All prices and payments are in pounds sterling (GBP).

Depending on the options displayed during checkout, available methods may include:

Only payment methods actually displayed during checkout are available for the relevant order. Begleys Gifts does not currently offer subscriptions or recurring billing.

Further details are available on our Payment Information page.

17. How do I contact customer support?

Related Information

• Shipping & Delivery Policy
• Returns, Refunds & Cancellation Policy
• Payment Information
• Track Your Order
• About Us
• Contact Us