Track your order

Track Your Order Now

1. How Order Tracking Works

Orders are normally checked, prepared and packaged within 1 to 3 business days after payment has been successfully authorised or confirmed.

After dispatch, UK standard delivery normally takes 2 to 5 business days.

Where carrier tracking is available, the tracking number and secure tracking link will be added to your order after dispatch.

2. Dispatch and Tracking Email

When your order has been dispatched, we will send a dispatch confirmation to the email address used during checkout.

Where tracking is available, the dispatch email may include:

• Your tracking number.
• A secure tracking link.
• The delivery service handling the parcel.
• The current dispatch or delivery status.

If you cannot find the email, check your spam, junk or promotions folder. You should also confirm that the email address entered during checkout was correct.

3. Order Status Page

Your order confirmation and dispatch emails may contain a secure link to your Shopify order-status page.

Depending on the stage of your order, the status page may show:

• Order confirmation.
• Payment status.
• Fulfilment or dispatch status.
• Tracking information, where available.
• Delivery updates supplied by the carrier.

The secure status link is specific to your order. Please do not publish or share it publicly.

4. Tracking Has Not Updated

Tracking may not update immediately after dispatch. The delivery service may need time to collect, scan and register the parcel in its tracking system.

Please allow a reasonable period after receiving your dispatch confirmation before expecting the first tracking update.

Tracking updates may also be delayed because of:

• Carrier processing delays.
• Busy seasonal periods.
• UK public holidays.
• Severe weather.
• Temporary technical problems with carrier tracking systems.

5. Orders Without Active Tracking

Active tracking may not be available for every delivery service or shipment.

Where no active tracking is provided, your parcel should still be delivered within the normal estimated timeframe of 2 to 5 business days after dispatch.

If an untracked order has not arrived within a reasonable period after the estimated delivery timeframe, contact our customer support team so we can investigate.

6. Order Marked as Delivered but Not Received

If tracking shows that your order has been delivered but you cannot find it, please first:

• Check around the entrance, porch or agreed safe location.
• Ask other members of your household.
• Check with nearby neighbours where appropriate.
• Review any delivery photograph or carrier notification.
• Check whether the parcel was taken to a local collection point.

If you still cannot locate the parcel, contact us with your order number and delivery postcode so we can review the shipment.

7. Missing or Delayed Orders

Most orders arrive within an estimated total of 3 to 8 business days from the date the order is placed.

If your order has not arrived after the estimated delivery period, contact us and include the information listed below.

We will review the order information and, where appropriate, investigate the shipment with the relevant delivery service.

Nothing on this page affects your statutory rights where goods are delayed or not delivered.

8. Information to Send Customer Support

To help us locate and check your order efficiently, email support@begleys.shop with:

• Your order number.
• The full name used on the order.
• The email address used during checkout.
• The delivery postcode.
• Your tracking number, where available.
• A brief description of the tracking or delivery issue.

Please do not send complete card details, account passwords or other unnecessary sensitive information by email.

9. Local Collection Orders

Local collection orders are not tracked through a delivery carrier.

Please wait until you receive a Ready for Collection confirmation before visiting our shop.

An automatic order confirmation does not mean that the order is ready for collection.

10. Contact Begleys Gifts

Related Information

• Shipping & Delivery Policy
• Frequently Asked Questions
• Returns, Refunds & Cancellation Policy
• Payment Information
• Contact Us